Privacy Policy

1. Overview

This Privacy Policy describes how Kalibr Partners ("Kalibr", "we", "our") collects, uses, and safeguards information submitted through the Kalibr Client Portal.

2. Information We Collect

• Account information such as name, email, organization, and role.
• Authentication data including password hashes (stored using industry-standard hashing algorithms).
• Usage data such as pages visited, dashboards viewed, and support interactions.
• Email and communications metadata when we send onboarding or reset links.

3. How We Use Information

• Provide and maintain secure access to the portal.
• Personalize dashboards, benchmarking views, and communications.
• Respond to support requests and deliver operational notices.
• Comply with contractual obligations and applicable law.

4. Sharing & Disclosure

We do not sell client data. We share information only with trusted processors that help us operate the portal (for example: hosting providers, email delivery, analytics, and Tableau Cloud). These processors are bound by confidentiality and security obligations.

5. Data Security

We employ encryption in transit and at rest, strict access controls, and regular security reviews. Despite these safeguards, no system is entirely secure, so please notify us immediately if you suspect unauthorized access.

6. Data Retention

We retain portal information for as long as your organization maintains an active relationship with Kalibr or as required to fulfill contractual/legal obligations. You may request deletion by contacting help@kalibrpartners.com.

7. Your Choices

• Update profile information within the portal.
• Reset or change your password at any time.
• Request access, correction, or deletion of your data via help@kalibrpartners.com.

8. International Transfers

Data may be processed in the United States and Canada. By using the portal you consent to processing in these jurisdictions.

9. Updates

We may update this policy to reflect operational, legal, or regulatory changes. We will post the revised policy here with an updated effective date.